Rule #1 - We take care of our customers
If something is cosmetically wrong with your MudGear product, first rub dirt on it or apply equal parts spit, blood, and beer. If it still doesn't look good, follow these instructions to request a return for exchange or refund...
Returns are accepted within 60 days with prior approval from support@MudGear.com.
If you need to return a product because it is damaged or not the product that you ordered, we will send you a postage-paid shipping label for your return.
If you need to return a product because you would like a different size, color, or other feature, you will be responsible for paying the shipping cost to return these items. Upon approval, a shipping address will be provided for your return. Some items are non-returnable, including gift cards and certain products that are custom screen printed or embroidered.
To be eligible for a return, your item must be unused and in the same condition that you received it. An approved return may be accepted for exchange or refund.
Shipping costs are non-refundable. If you are approved for a refund, your refund will be processed upon receipt of your returned items, and a credit will be applied to your credit card or original method of payment, within 30 days.
Email support@MudGear.com regarding your return requests and questions.